You can contact support by sending an email to support@laelmitchellinteriors.com or by visiting our contact page via the contact form.

To ensure prompt processing, we’re unable to cancel orders once they’ve been placed. However, you’re welcome to return your order for a refund once it arrives, provided the items are in their original packaging and condition, with all seals and tags intact. We kindly ask that you double-check your order details, including items and shipping address, before completing your purchase.

Delivery times vary depending on your location. Typically all orders are shipped within 3-4 business days and you should receive your order within 5-7 business days after that.

Please log into your account to check the status of your order and view shipping details. If you do not have an account, please refer to the ‘track order’ link below

Please double-check your shipping address before placing your order. Lael Mitchell Interiors is not responsible for orders shipped to an incorrect address provided by the customer.

We have a 14-day Return Policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it in which means unworn or unused, with tags and seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase. Please visit our Return Policy page for more detailed information on our return policies.

Please contact us immediately, within 48 hours of receiving your order with your order number, via our return portal. Please note you may need to provide multiple photos of the damaged products.

Please visit our Return Portal within 48 hours of receiving your order so that we can take care of this for you. You will need to provide your order number with your inquiry.

In some cases, shipping carriers may mark a package as “Delivered” before it has physically arrived. We recommend allowing a bit of additional time, as the package often arrives by the end of the business day.
If your order still hasn’t appeared, please contact the assigned shipping courier directly to initiate a parcel trace. Once a package has been transferred to the courier, we unfortunately no longer have access to tracking updates or delivery details — but we’re happy to support you however we can during the process. Your assigned shipping courier can be found in your shipment confirmation email or by entering your order information on our tracking page.

You can check your gift card balance below